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Claims Handler (Personal Lines)

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One of our clients, a leader within the financial services industry, is seeking to recruit a Claims Handler (Personal Lines) on a full-time basis.


Provide advice on making a claim and the processes involved

Process new insurance claims notifications

Collect accurate information and documents to proceed with a claim

Analyse a claim made by a policyholder to establish whether it satisfies the policy conditions

Guide policyholders on how to proceed with the claim

Identify reasons why full payment may not be made

Explain to policyholders when their claim is not covered

Contact outsourced experts  from our network of approved professionals to assist you in a claim

Monitor the progress of a claim

Investigate potentially fraudulent claims

Liaise with lawyers, as well as other legal and claims professionals, and negotiate the terms of a claim

Prepare an initial estimate of costs and then closely monitor and keep a record of costs

Ensure fair settlement of a valid claim

Ensure the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines

Handle any complaints associated with a claim

Adhere to legal requirements, industry regulations and customer quality standards set by the company.


Minimum of secondary level of education, preferably have a Diploma in Insurance or close to the achievement of this level in the near future

Work experience related to Personal Lines Claims would be considered an asset.

Excellent verbal and written communication skills in Maltese and English.


Meticulous with a keen eye for detail

Fully conversant with Microsoft Office including PowerPoint;

Able to work under pressure with minimum supervision;

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  • Job reference
  • Country
  • Closing date
  • Primary job focus
  • Job type
    Full Time
  • Status
    Position Opened

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