One of our clients, a leader within the financial services industry, is seeking to recruit a Claims Handler (Personal Lines) on a full-time basis.
Provide advice on making a claim and the processes involved
Process new insurance claims notifications
Collect accurate information and documents to proceed with a claim
Analyse a claim made by a policyholder to establish whether it satisfies the policy conditions
Guide policyholders on how to proceed with the claim
Identify reasons why full payment may not be made
Explain to policyholders when their claim is not covered
Contact outsourced experts from our network of approved professionals to assist you in a claim
Monitor the progress of a claim
Investigate potentially fraudulent claims
Liaise with lawyers, as well as other legal and claims professionals, and negotiate the terms of a claim
Prepare an initial estimate of costs and then closely monitor and keep a record of costs
Ensure fair settlement of a valid claim
Ensure the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines
Handle any complaints associated with a claim
Adhere to legal requirements, industry regulations and customer quality standards set by the company.
Minimum of secondary level of education, preferably have a Diploma in Insurance or close to the achievement of this level in the near future
Work experience related to Personal Lines Claims would be considered an asset.
Excellent verbal and written communication skills in Maltese and English.
Meticulous with a keen eye for detail
Fully conversant with Microsoft Office including PowerPoint;
Able to work under pressure with minimum supervision;