One of our clients, a leader within the financial services industry, is seeking to recruit a Customer Service Officer (Front Office) on a full-time basis.
Assists in the servicing of walk-in customers
Updating and amending client details
Providing product information to clients and responding to their queries.
Promoting new products
Providing quotations for a new policy and completion of necessary paperwork if sales is included
Administers a policy’s process as appropriate
Handling all calls and emails from clients, customer complaints and resolution thereof.
A level standard education;
1+ year experience in a similar role;
Experience in insurance would be considered an asset;
Excellent verbal and writing skills in English and Maltese.
Meticulous with a keen eye for details
Sound knowledge of Microsoft Office applications