One of our clients is seeking to recruit an experienced and aspiring IT Business Applications Specialist on a full-time basis.
Continuously improve business operations and ensure compliance/alignment between the different requirements at different levels and from different stakeholders of the organization.
Be the lead contact to the ERP vendor, integrators and responsible for coordinating all updates to the system, report and track technical issues, and oversee the subscription management of the system.
Analyse the structure and flow of the business’ work, to identify possible application solutions or workflows, within the defined application scope and interconnectivity to other applications and be the subject matter expert for business and process analysis.
Own functional implementation and testing of the evolution of the ERP and related applications.
Provide user support and training for the ERP, maintain a knowledge base for departments throughout the company and create documentation as well as promote best practices in the applications utilization.
Be the user administrator; manage security access and user set up for the ERP, ensuring the protection of information from accidental or unauthorized damage, removal and/or modification.
Manage ERP related vendors, integrators and projects.
Engage with different levels and functions of the organization with a focus on IT, the key users of the ERP application
3+ years of experience in ERP system and application management having a solid understanding of the cross-functional business processes of an ERP system. Experience with Microsoft platforms and retail sector would be considered an asset.
Experience with SaaS applications/systems and knowledge of system design, development, implementation, user support principles and practices.
Experience in business & process analysis as well as preparing workflow analyses.
Experience in understanding and translating technical concepts to non-technical information & audiences.
Good knowledge of SQL database management is an asset.
Able to lead and facilitate training
Familiar with project management principles.
Have a natural drive for automation and simplification.
A good communicator with excellent command of the English language and able to manage third party suppliers.
Willing to travel
Be a good team player and work well with others
Meticulous with a keen eye for detail
Have a strong analytical mind with excellent problem-solving & troubleshooting skills, improvisational and creative solutions with a can-do attitude