One of our clients, a leader in the automotive sector, is seeking to recruit a Rental Sales Agent on a full-time basis.
Responsibilities:
Ensure the optimal rental experience by maximizing on sales and service opportunities for every customer
Prepare the rental agreement while advising on and upselling vehicles and optional extras to the customer according to their needs
Provide excellent customer service in all customer contact situations
Meet all sales and service standards
Complete administrative tasks including daily lists to assist the branch
Communicate via telephone and email in a friendly and helpful manner
Assist branch with returning and turnaround of vehicles as needed
Ask about customer experience, recording feedback to improve future rental experience
Discreetly check incoming vehicles and direct customer to counter for completion of rental
Keep lot organized for ease of access and traffic flow
Requirements:
Minimum of O Level education
1+ year/s customer service or sales experience
Have a valid driver's license with a clean driving record
Basic computer navigation skills and knowledge of Microsoft Office applications
Experience meeting sales quotas or working in highly commissioned positions preferred
Ability to follow defined service and sales processes
Strong verbal and written communication skills in English. Other languages would be an asset.
Ability to manage stressful or unusual situations to maintain good customer service
Ability to work 40 hours per week including day and/or evening hours
Skills:
Excellent customer and interpersonal skills
Meticulous with a keen eye for detail
Work independently and also as part of a team
Strong organizational skills and the ability to multi-task